After four years trying to find a suitable job, and studying at every opportunity to gain new skills, Camborne based Charlotte decided to take a step into the unknown and work for herself.
The idea first came to Charlotte after she obtained some short-term work from a local cleaning company. The lack of enthusiasm and poor service she experienced inspired Charlotte to do a better job herself.
“It was my mum who first suggested the name of ‘Charlie’s Angels’, which I knew instantly fitted my new business idea. I wanted to create a unique, vibrant, and fun service which could provide clients with a professional but friendly service they could rely on.”
Charlotte came to Outset Cornwall to find with help in making her business idea a reality.
“ I heard a great deal about Outset Cornwall programme, and I was keen to develop my business idea to get it off the ground. The whole team was fantastic and made me feel really welcome. The sessions gave me a more detailed understanding about business while supporting me in those early stages of setting up my company.”
Charlotte has adopted a personal touch to differentiate herself from her competition. As well as using a variety of eco friendly products, each new client receives a bouquet of flowers and a box of chocolates as a personal thank you from Charlotte and the team. This has lead to a range of different clients requesting the angels’ services, from yacht owners to local hotels.
Charlotte’s business is growing from strength to strength, as she has now taken on a number of new employees, helping her to expand the business further.
“I knew the only way to keep the business growing was to take on a member of staff. It was a very frightening thought at first, but my first employee Kerry has been fantastic. She is dedicated to the business helping to spread the great reputation of Charlie’s Angels further.”
Charlotte is still ambitious to grow the business further. With help from Outset and the Princes Trust, she is looking to diversify into carpet cleaning.
“The whole experience has been amazing from start to finish, thanks to Outset Cornwall. I have enjoyed meeting so many people that are like me, and have experienced the same barriers. I am now passing on my wisdom to those who are on the start of their business journey.”